This article shows how to fix your FireStick remote is not working. We have included the solutions that have worked for users on the internet.
One night, I was watching one of my favorite movies on my FireStick device. I took a quick break and picked up a beverage from the refrigerator. I held out the Fire Stick remote to the TV to pause the movie, but nothing happened.
I pressed the buttons repeatedly, but the device wouldn’t respond, and the movie kept playing. I pulled out the plug from the power supply, hoping that rebooting might do the trick.
FireStick rebooted normally, but the remote didn’t work. It took me a few more minutes to realize something was wrong with the FireStick remote.
If you have run into similar troubles and your Amazon FireStick remote is not working, you would want to get it fixed. So, here is a look at the various causes and the solutions I have discovered. Keep reading!
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Read: How to Install and Use Best VPN for FireStick
How to Fix FireStick Remote Not Working
I have outlined common reasons that cause issues with FireStick / Fire TV Stick Lite / Fire TV Cube remote. Go through them individually, and I am hopeful your remote will work again.
1. Check the FireStick Remote Batteries
Amazon FireStick Remote is one power-hungry accessory. I can safely say that if the remote isn’t working, there is a huge chance the batteries have run out of charge.
The battery depletes without any warning. If your FireStick remote stops working suddenly (annoyingly in the middle of the night when you don’t even have any spare batteries), I will put my bet on the battery. Honestly, I am unsure why the remote consumes so much battery power. Sometimes, the battery runs dry in just a couple of weeks.
The FireStick remote uses Alexa, voice recognition, and voice command technology. Some might want to pin the blame on Alexa. But it’s not like the remote is always listening. You must hold down the Alexa button on the remote for it to start listening.
Notwithstanding the reasons, the only likely solution is to use good-quality alkaline batteries and keep the spares handy. Alkaline batteries are the best, and they keep your FireStick remote working the longest. Though, don’t buy just any alkaline. Buy the branded ones from a reputed manufacturer.
I might have even recommended the rechargeable alkaline battery a week ago if I hadn’t encountered a problem with mine. One of the remote batteries leaked out, and a white residue was deposited on the connector. Even the brand-new battery did not work until I scraped off the white material.
So, forgive me if I am unsure about the rechargeable batteries. This reminds me that it would be a good idea to remove the batteries and check for any residual deposits from the battery leaks on the connectors. Cleaning them might just get your FireStick remote working again.
You probably already know the batteries have the ‘+’ (plus) and ‘-‘(minus) ends. The connectors in the battery compartment also have + and – sides. The + side of the battery aligns with the + of the connector (and the minuses will automatically align). I put the batteries the wrong way and struggled with the remote for a while.
If your Amazon FireStick remote is still not working even after cleaning the battery connectors and using new batteries, keep reading for more solutions!
2. Did You Pair the FireStick Remote Already?
Usually, the out-of-the-box FireStick remote comes pre-paired with the device. If it is not paired, you must do it automatically. Or, if your new/replacement FireStick remote is not working, there is a chance it isn’t paired correctly. Pairing is simple. Follow the steps below.
- Plug in FireStick into the HDMI port of your TV.
- Power on both FireStick and your TV.
- When FireStick boots up, hold down the Home button on the remote for at least 10 seconds.
- This will pair with the Amazon FireStick remote and must start working.
If it doesn’t pair, press and hold the Home button again for 10-20 seconds. Users often had to repeat the process several times for a successful pairing.
3. Connection Limit
FireStick can be connected to up to 7 Bluetooth devices, including the remote controllers. You must disconnect at least one if you have already connected 7 devices. Here is how you can do that:
- Select Settings from the FireStick home screen.
- Open Controllers & Bluetooth Devices on the next screen.
- You will see the list of all the connected devices. Just choose the device you wish to unpair and follow the onscreen instructions.
Remember that if the remote doesn’t pair with your FireStick device on the first attempt, try again. Usually, it connects the first time, but in rare cases, it may take 2 to 3 attempts.
If the issue persists, you must try the next solution, #4, for resetting and re-pairing the remote. It has worked for many users.
4. Pair Your FireStick Remote Properly
Some buttons don’t work when the remote isn’t correctly paired with your FireStick device. Hold the Home button on the remote for at least 10 seconds to pair it again.
If it still does not work, follow the steps to reset your remote and re-pair it with FireStick:
Note: The following steps DO NOT reset your FireStick to factory settings. They reset and unpair your remote and pair it again with FireStick.
- Disconnect your FireStick from the power source (unplug the adapter from the power outlet or the FireStick device).
- Hold down the following buttons (all of them together) for at least 20 seconds: Back, Menu, and Left part of the navigation ring.
- Take off the batteries from the FireStick remote.
- Power on your FireStick and wait until you see the home screen on your TV.
- Insert the batteries back into your FireStick remote.
- Wait for 1-2 minutes.
- Your FireStick remote must have already paired. Hold the Home button for at least 10 seconds if it hasn’t paired.
5. Is Your FireStick Remote Compatible?
Another standard solution for the FireStick remote not working is to check the remote’s compatibility. It’s even more critical if your remote is a replacement device. However, this solution is not for users who have out-of-the-box remotes.
Many third parties and sources sell remotes compatible with FireStick. So, before purchasing, ensure that the remote works with your own FireStick generation and model. It includes in-house remotes, third-party ones, and specific FireStick-compatible game controllers.
Next, also remember that not all FireStick remotes can be used interchangeably.
Moreover, many sellers sell cheap replicas of the original remote by copying the design and layout. Although these may work initially, eventually, a replica will cause issues. Such remotes may also feel low-quality and rough. So, always buy from authentic sources and sellers to avoid scams.
6. Is Your FireStick Remote Damaged?
Have you followed all the troubleshooting methods, yet the remote refuses to work? Maybe it’s time to see if the device is damaged or broken. Physical damage can be evident from the remote’s condition and outlook. So, insert the batteries and try pressing the buttons to see if they work smoothly. You can also assess the remote’s condition and see if it has major scratches or cracks.
Similarly, you can also try using the remote on another FireStick (if you have one) and see if the issue persists. If the FireStick remote is dead and doesn’t work on any compatible FireStick, it’s time to toss it out. Sadly, a damaged remote must be replaced, as temporary fixes are not a long-term solution.
However, the good news is that you can quickly get a new FireStick remote from Amazon for just a few bucks. Amazon sells plenty of FireStick-compatible remotes from third parties and official sources. These may come with additional buttons and features, too. So, check the reviews for your selected FireStick remote on Amazon and choose the one with a positive rating.
7. Amazon Fire TV Remote App – Your Backup
Is the Amazon Fire TV remote not working yet? Or, you ran out of batteries at midnight with no spare batteries. This doesn’t have to render your FireStick device useless. You can still control the device using the Amazon Fire TV Remote App.
This app converts your smartphone into a remote and lets you interact with FireStick just as you would with the physical remote.
Amazon Fire TV Remote app is available for both Android and iOS platforms. Go ahead and download the app and set it up with your FireStick or Fire TV device. Just ensure your smartphone and FireStick device are connected to the same WiFi network.
8. Other Generic Solutions
I tried all the possible fixes, yet the FireStick remote not working issue persists. Here are a few generic solutions that may help you:
- Gauge the Distance: Ideally, the FireStick remote should be kept within 10 feet of the FireStick. It’s the preferred distance between both devices to work seamlessly. So, if you’re sitting in a large room or are farther away from the television, try moving closer.
- Remove any Obstacles: FireStick remotes pair with the streaming stick via Bluetooth. Therefore, you don’t have to keep both devices near each other. Any obstacles, like furniture items, may cause a disruption in the signal. Similarly, keeping the television inside cabinets or an enclosed space may hamper the signals. So, remove any objects between both devices and see if the issue is fixed.
- Minimize Electrical Devices: Although uncommon, plenty of electrical devices in the same room can end up disrupting the signals from one another. So, you can try minimizing gadgets near the FireStick and then check the remote.
- Unplug the Device: If nothing else works, a quick restart may fix most glitches or software bugs. Unplug your FireStick from the television and power source, and wait a few seconds. Then, plug it back in and try using the remote.
Conclusion
Most of the FireStick remote troubles I have experienced so far have been related to the batteries. The remote drains out the battery faster than I like. Therefore, when my FireStick remote is not working, I troubleshoot the batteries first. I have also installed the Amazon Fire TV Remote app on my phone as a backup.
In this article, I have tried to cover all the possible causes that could get you into remote issues and all the possible solutions. If you have any new or different experiences, I would very much like you to share them with us in the comments section below. Thank you for reading!
Related:
- Best Working Solutions when FireStick Won’t Connect to WiFi
- How to Fix Optimizing System Storage & Applications on FireStick
- FireStick not Working- Problems & Solutions
- Fix Home is Currently Unavailable on FireStick
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Thank you so very much! It work after performed steps 1 thru 7. Thanks a million.
My home button is not working. Have disconnected the power. Restarted the fire stick and took the batteries out and still the home button is not working.
Hi Lorraine. The button may be broken. You can try using an app to utilize the home button. Here is our guide on the best FireStick remote apps and how to use them.
hi
THANK YOU SO MUCH! MY REMOTE HAS FINALLY WORKED. PERFECTLY COMPLETED THE STEPS
Hi Donalexinder, you’re very welcome!
Thanks for all the useful information you have provided for FireStick remotes. Clear accurate instructions for even the novice
Hi James, thanks for your kind words! I hope you enjoy more of our FireStick content.
Please need your solution!!!!! My remotes are not working, I used fire stick app to operate fire Tvs stick, but unfortunately I reset the fire Tv stick to install an apk, Now when fire tv opens, it is asking me to connect the remote, I am unable to use the fire tv using app or remote, Please help me
Hi Pranay, here is a guide on how to use FireStick without a remote. If none of these solutions work for you, you should go ahead and buy a replacement remote from Amazon.
I have a remote that works great for a couple of minutes then quits working like it has no battery power, pop one battery out put it back in and it works great for a few more minutes. Any tips on what to do for this issue.
Hi Larry. Batteries that have almost no battery tend to work for a bit when you pop them out and put them back in, but for the most part, they are dead. I recommend buying some new batteries.
THANK YOU! FINALLY MY REMOTE ACTUALLY WORKS. FOLLOWED THE STEPS PERFECTLY
Thank you so very much. Option 2 resolved it for me on a new (Sep-21) 4K stick. Have a good one!
Thank you. I unplugged everything and rebooted. It’s working great now!
Where are the volume buttons on my new fire stick….. everything works fine but I just don’t see volume buttons to control the volume…. my older fire stick has the volume buttons but this new doesn’t
Ho Noemi, it looks like you bought one of the newer FireSticks. They do not come with volume and TV controls. Only the FireStick 4K remote has volume buttons.
I do not know for sure if this will fix it, but my battery died and I replaced them. Remote did not work.
Tried new battery’s. Still no go. Got out meter, battery is 1.5 volts. ? Turns out the AAA battery I were using were to fat. I forced the battery further in a low and behold it works.
Any suggestions on an inexpensive game controller?
Nothing to suggested worked for me. I’ve got 2 Firesticks and I’ve tried everything you’ve suggested with both sticks using 3 different remotes and I’ve not gotten one to work. I’ve replaced the batteries from 2 different sources of new ones. The only remote that I can get to work is the iPhone app.
Hi Peter, it seems your FireStick remote is irreparably damaged. You may need to buy a new one.
I searched everywhere online for a solution and nothing worked until I found your post. I followed every step of #3 as directed and I finally got my remote back. Thanks!
How did this work when the batteries are removed?
Hi Samantha, could you please elaborate on your question? FireStick remote won’t work without batteries.
aI stream with my firestick. I watch movies but I hear music but no voice speaking from the actors
Hi Herbert, which apps are you using?
My firestick remote’s buttons were not functioning properly! The first thing that came into my mind was that the batteries must have died. But even after putting new ones, the remote wasn’t working. So, I followed your 3rd step of disconnecting and pairing again and Voila! It worked! My remote is working as smooth as a butter. Thanks
Remote didn’t work. Followed all the instructions from different videos and NOTHING worked, probably 10 different tries to pair it up, AND NOTHING…………so I bought a new Firestick remote. I discovered that when I tried to pair the NEW one it took SEVERAL TRIES before it finally paired. That got me thinking about my old one that didn’t work. I erased the old pairing by holding down the buttons as instructed, removed the batteries and unplugged the Firestick, then put everything back together and just sat there holding down the Home button (arrow) over and over, for 10 seconds at a time as instructed. About the 8th or 10th try, my old one paired!! Just sit there and keep doing it over and over…………it might work!!
Thank you so much, this was so helpful.. I had to get to the 3rd step and that was the magic trick. Again.. thank you!
This was the best to re-pair my remote. Removing batteries and hitting those 3 keys simultaneously did the trick. Trying to press the home key as suggested elsewhere is a complete waste of time
Thanks so much these steps really helped !
I connected my fire stick to my tv but i don’t get the firestick menu. Nothing is working.
Hi Matthew, make sure you connect your FireStick through the supplied power adapter and not the USB port of the TV. If you are already using the adapter, unplug it and plug it back it. If it still doesn’t work, please contact Amazon Support.
Same here!
If I use the app, do I need to be on Bluetooth?
Hi Steven, no, you will need to connect your mobile phone to the same Wi-Fi network as your FireStick. Here is our guide you may want to take a look at: https://www.firesticktricks.com/remote-apps.html
This is happening to me right now too. Firestick not working. Only home button works. Fire stick app – which I use all the time is the same…. Home button only working. I got Alexa to open you tube – so that is interesting. I can’t open Netflix with Alexa. It just goes to a black screen. Alexa doesn’t understand commands inside of you tube (this could be a me problem). But I can’t get the firestick or the app to do ahhh bc besides “Home” or if I press Home it goes to settings/whatever else is on that screen overlay – but I can’t open settings. I can hit “back” or home to home. That’s it.
Hi Jenn, if you have tried all the steps provided in the guide and your remote is still not working, it may be physically damaged. You may buy a new one from Amazon.
In the meantime, you can use the Amazon Fire TV Remote App for mobiles. It is available on Android and iOS. The mobile remote app works exactly the same way as your physical remote.
Thanks for the information on cleaning the battery terminals inside the remote…Though mines seemed residue-free I tried it it since ..EVERYTHING else failed..and ..Bam.. things are moving around now.. Thanks for the write up
Juanchi from Queens
tried everything to get my firestick working nothing worked until I came on here and followed step three, success. cheers!!
Me as well! Agreed, thanks so much for the instructions !!!
Hi! I have the app and it doesn’t work either. My remote is dead since this morning, and home and settings buttons are the only things that work through the app, but I can’t select anything. Help me, please, I need it desperately during this lockdown 🙁
Hi Pam, I am not sure why the remote app isn’t working even when it is connected to your device. Uninstall and reinstall the Remote App and connect it again.
Your advice to reconnect the firestick worked but I can’t get rid of the tutorial voice. She is so annoying.
Thanks
Hi Betty, go to FireStick Settings > Accessibility and turn of the option VoiceView
Nothing but a orange-ish yellow blinking light now. Followed everything EXACTLY and now every button I push is just a orange-ish yellow blinking light, sometimes fast, sometimes slow. What sucks is at first the power and volume was working, just nothing else. Now I’m dead in the water I think…
Hi D’Alice, yellow light flashes when your remote has been disconnected from the device and is now in the discovery mode. Hold down the Home key on the remote for at least 10 seconds for it to pair. If you have multiple FireStick devices, make sure only the device with which you wish to connect the remote is turned on.
Yay – Option #3. I looked at many sites and yours was the only one that suggested the 3 button solution. Thanks ever so much!!!
I’m stuck with the FireTVstick homescreen, nothing I do gets me beyond this, changed batteries 3 times unplugged, replugged literally followed all the advice..still nada..help!
Hi, you may need to buy a new physical remote if nothing is working. However, you can use your mobile phone (Android or iOS) as the FireStick remote as well. Just download the FireStick remote app from the app store on your phone and connect it to your device.
Yes same for me!!!
Amazing! Just follow the steps.
This was amazing! Step 3 did the trick for us. Thank you!
thanks man, option 3 worked a treat for me after my voice remote had stopped working
Ya it works just go to settings and turn on cec for HDMI
If you have a smart tv you can use the tv remote to operate a fire stick
Hi Peter, I don’t think that’s possible. TV remotes use infrared, while FireStick remote uses BlueTooth.
Can’t get in to my settings on the top bar as it just stays yellow with a small bell along the side of it and three white dots flashing on and off. Anybody got any ideas?
That doesn`t work as the Firestick has already detected the remote. There doesn`t seem to be a way to Remove it and Re-install…..If there was, I wouldn`t be able to use the remote to Re-Install anyway
Option #3 worked for me!!! Thank you so much!!! My remote was working fine except the other day, the microphone button (Alexa) stopped working. Option #3 fixed it!!!
Hey Max,
That’s the part that confuses me.. The blue bar loads and stays at the top of the screen, even when the reminder (hold to speak) pops up. The app on my phone works great thou.
Hi Crystal, the mic in the remote is probably damaged. You may need to call Amazon Support for help.
We’ve had our firestick for about 2 weeks (black friday deal) everything works great on the remote except for voice control. That worked for a week and then stoped. We get the blue bar at the top of the screen but the moment you speak, it gives “push and hold to speak”.. I suspect its a dud but want to try any suggestions before I send it back JIC
Thank you
Hi Crystal, when the blue bar appears, that’s the cue to speak. If it is not working, you should probably get it checked.
George
I found that the plus side on some AAA batteries were a little shorter which would make intermittent contact.
Number 3 worked for me. Thank you
Option 3 worked, thanks a lot…
Patrick- you’re a lifesaver. Option #3 worked like a charm. Kuddos to you!
On both TVs they are stuck on home I tried everything
Hi Gloria, do you mean your FireStick is stuck on the home screen?
The message i keep getting is that i have a network connections issue (no firestick internet connections). My tv internet is working fine. Can you please advise?
Hi Sheila, when exactly do you get this message?
Everything on my remote works except Alexa. The blue bar shows at the top but does not register my voice. Is the microphone broken? I’ve done a factory default reset.
Hi Ryan, it is difficult to diagnose the problem remotely. Please contact Amazon Support.
My volume buttons do not work. I’ve been having to use the tv remote. I started following your directions but only up to the Manage Equipment>TV part as the rest are not options for me. Is there something else I can do in order to use the volume on the Firestick remote?!
Hi Lori, go to Equipment Control > Add Equipment > TV
Wait for the FireStick to detect your TV. Choose your TV and start using volume controls.
My fire stick and WiFi worked perfectly together and then I added blokada. Ok still no t really any issues. Well I just added a good VPN and now WiFi won’t stay connected to fire stick. After a few hours of troubleshooting, I turned off blokada only and now it’s like be and new again. Unbelievable! I just wanted to share. This has been an issue for lots of people over the recent years and I hope it help those with similar issues.
Hi Brian, yes, it happens to some users. I have also faced a similar problem. But, this can be fixed. You need to log in to the admin console of your Wi-Fi router and change the Channel Number to ‘8’. If you don’t know how to do that, please contact your ISP.
My problem was one of the connectors in the remote was corroded. One of the batteries leaked a few weeks ago and I cleaned it and the remote worked up until today. I guess I did not clean it well enough the first time. Thank You I will be bookmarking this site.
Boi u was on it. I saw the white residue and said to self “I should wipe that off” lazy pessimistic Oprah billionaire me said “naw too much work won’t work anyways. Just buy a new one..”
It worked!
I’ve had my firestick 4K since May. Suddenly this morning the remote for my living room TV stopped working. The power, volume & mute buttons work but nothing else. I’ve tried new batteries….nothing. Any suggestions?
Hi, try the troubleshooting in this section in this guide: https://www.firesticktricks.com/firestick-remote-not-working.html#6_FireStick_Buttons_Not_Working
If it still doesn’t work, you may need to contact Amazon Support.
great information
Anyone having a problem with the 4k Firestick not responding to anything and when resetting the remove/stick it just boots straight to Kodi, but no buttons do anything?
Hi, how do you mean it boots to Kodi? It looks like your remote is not paired properly. Power on your FireStick and hold down the home button on your remote for 10 seconds. Let me know if that works
Thanks. It worked for me.
Can’t get the pause/fwd buttons to work. Also when using voice control.
Hi Brenda, here is a fix in this guide that might help: https://www.firesticktricks.com/firestick-remote-not-working.html#6_FireStick_Buttons_Not_Working
If the buttons still don’t work, there might be a physical issue with the remote. You may need to buy a new one. You may also download the Amazon Fire TV Remote app on your Android or iOS mobile
My firestick remote keeps resetting the TV to Westinghouse. it always controls the firestick, but stops operating the tv after only like 5 minutes…any ideas?
Hi Tony, go to Settings > Equipment Control > Manage Equipment > TV > Change TV
Follow the onscreen instructions and select your TV for the new IR Profile. This should fix the problem.
Firestick keeps running past channel I chose and keeps running past channel and I have lost control, how do I fix this
Hi Pablo, mine did the same. It would skip what I tried to select. It was due to some physical damage. You may either use the Fire TV Remote app available for iOS and Android. Or, you could buy a new remote.
My remote won’t change channels but volume and pow1er off work
Maybe I leaned on it or sat on it. The reset select and play is not working
Hi Veronica, it looks like physical damage. You may need to buy a new remote
My jailbroken Fire tick stopped working NO SIGNAL, PLEASE WAIT AND NOTHING AGAIN. I HAVE CHANGED THE POWER SUPPLY OUT CHECKED CONN., I CHANGED PORTS AND IT WONT COME BACK ON.
Hi Patrick, unfortunately, I can’t help you remotely. Please contact Amazon Support
Alexa will not work
Thanks.
My fire sticks channel’s striming is stop and complete frequently !!! Maybe my bad connection !
In my remote there seems problem in power circuit of remote.It starts working for few seconds after taking out and again replacing batteries.You can not do it for every operation.
Hi Rakesh, you might want to take it up with Amazon Support for this one
Thank you!
i have a fire stick 4k… working fine then all of a sudden when i pressed any command the light on the remote illuminated orange and nothing happened, I’ve looked online to see how to reset the remote but all reference is for older models… I currently have no fire tv…
Hi Paul, power on your FireStick and hold down the home button on your remote for at least 10 seconds. Let me know if this works for you
Just checked the tv is from 2005 and it only have 1 HDMI port which says digital input the others say video input 1 2 3 4 …is this tv to old for firestick
Hi Robert, as long as your TV has a working HDMI port, it is compatible with FireStick
Will firestick work on any tv that have HDMI port because mines don’t seem to want to pair to the tv
Yes Robert, any TV with working HDMI port will do. Just check if your TV has HDMI as one of the inputs/sources
My firestick will pair but will not put the home screen on.
Hi Debbie, did you complete the setup process? Here is our guide: https://www.firesticktricks.com/how-to-set-up-amazon-fire-tv-stick-for-first-time.html
I speak into the fire stick and i see the blue line moving to my voice but alexa doesnt answer or do as i ask. Everything else works though. Any ideas how i can fix it.
Am also having the same issue… Alexa is not working . Everything else works fine.
Thank you
How can I get my volume button to work on my fire tv remote? It does everything I need it to do except control the volume.
Hi Vickie, you can set up volume control again by going to Settings > Equipment Control > Manage Equipment > TV / Receiver / Soundbar > Change TV / Change Receiver / Change Soundbar
Please note that the volume button uses the volume function of your TV or sound system. All TVs or sound devices may not be compatible.
Thanks Patrick this worked for me.
any ideas as to how to get the internet connection page working – there is just a blank screen and I cannot type in my password as there are no letters/ digits to select
Hi Lynne, I am not sure why this is happening. Did you try unplugging FireStick and rebooting it?
When I try to use the fire stick voice control I receive an error message. Any thoughts on why this is happening? Otherwise, the remote works just fine.
Exactly what error message Avis?
Hiya
My fire stick has suddenly started playing up today. If you press anything it just goes scrolling through everything (not stopping) so you cannot use it. I have unplugged the device from the TV and checked the batteries, still not working. Any suggestions please??
Hi, it seems there is a problem with the remote. Unfortunately, I can’t check it remotely. You may want to contact Amazon Support. If something works for you, pl share with us so that it could help other users.
Hi my fire stick has started doing the same, have you tried Amazon support?
Thank you very much pressing the home.button for 10 secs helped me! I almost ordered a new remote which costs half the setup!! Thanks again
Hi, the menu button and home button are not working on my fire stick
Hi, sadly, there is nothing we can do about physical issues with the remote. You could use Amazon Fire TV Remote App available for both Android and iOS. It is free.
Hi, firestick remote drop dead. When a tried to pair a new one, ask for me to delete the old one. Not able to do that, because is not working. Any sugestions?
Thanks
Hi Carlos, you don’t need to delete/unpair the old remote for the new one to work. Long press Home button on your new remote for at least 10 seconds to pair it. You may need to repeat it several times.
Was watching TV with Firestick yesterday, today when change HDMI on my nothing happened. App does not open. Comments say to start FireStick and check if it is still paired. Cannot start Firestick, remote not working. As I said, all was fine yesterday, wifi working iPad, phone. Please advise, Thank you.
Hi Gail, looks like you are not able to power-up your FireStick. I can’t troubleshoot it remotely. It could be a problem with the power supply or FireStick adapter. Is it working on the previous HDMI port?
how to you scan to get local channels when they recently upgraded their system.
Hi Bonnie, are you referring to any specific app?
my fire stick remote stopped working months ago out of no where. I have been using the app on my phone. However, today I got new wifi set up in my house and therefore the remote on my phone can no longer connect to the fire stick since it is connected to a different, new wifi. Is there a way to re connect it? Do they even sell remotes separately and if so, how would it connect to my fire stick?
Hi Meryl, yes you can buy the FireStick remote separately. You can pair it easily with your FireStick by holding down the Home button on the remote for at least 10 seconds.
My fire stick will not down load any movies
Hi Wanda, FireStick has limited storage space and hence downloading movies isn’t recommended. However, you may still download movies if the app allows you to do so. Which app are you trying to download movies from?
Download the firestick remote app. If you stream tv you can switch channels using channel number!! Also using the app you can check remote status in sett.
Fire stick all of sudden started sending message stating Home & Movies etc unavailable. It will go to the settings, Is there a fix for this ?
Hi William, looks like your FireStick isn’t connected to internet. Have you tried checking your Wi-Fi connection?
My remote is not working. Replaced batteries, restarted system and still nothing
Hi Don, did the remote stop working suddenly or you can’t get it to pair with FireStick during the setup.
If it’s former, and none of the solutions in this guide worked, your remote is probably damaged and you may need to buy a new one.
If you can’t pair it during FireStick setup, power up the device and when you see the first screen, hold down the remote for about 10 seconds. You may need to do this repeatedly until the remote is finally paired.
Thank you! Thank you! Frustrating but worked for me after the 10 th time holding down home button
When I try using the microphone to change the channel, Alexa always says she can’t help. What do I’d o to get the microphone to work?
Hi, is Alexa not able to hear your commands at all or is it not able to look up for what you requested?
Can someone tell me how to pair it with a tv, my brother gave it to me as a present and loaded it with good apps but he must have paired the remote with his tv. Remote works perfectly on the stick just not with the tv
Hi Jonathan, power on your FireStick and when the home-screen loads up, press and hold down the Home key on your FireStick remote for 15-20 seconds. This pairs any remote with your FireStick. You may have to repeat the process multiple times for successful pairing.
My fire stick has always been difficult. At Christmas, I had it on and decided to just change the channel for a bit and then switch the channel back to the firestick. Now nothing will come up on the screen. Just a black screen. I’ve tried changing the batteries, unplugging from the wall and the TV, and even unplugged the flash drive to let it cool. Nothing. What else can I do?
And, is it true that you must put the system to sleep before changing channels or turning off the TV in order to expect it to work the next time?
Hi Debbie, honestly, I don’t remember the last time putting my FireStick to sleep and it continues to work just fine. You may have received a faulty device. Please contact Amazon or any other retailer you bought it from.
My remote has issues with the back button doesn’t want to work. Sometimes it does and sometimes it doesn’t. I put in fresh batteries still the same thing that back button didn’t want to work and then after awhile it one to work again and then I quit again I mean just off and on.
Hi Harley, looks like the back button isn’t working properly due to a physical damage. You may either buy a new remote from Amazon or download Amazon Fire TV App and use it as a remote. The remote app is available on iOS and Android platforms. Just make sure your phone and Firestick are connected to the same network and you will be able to configure the remote easily.
I have changed the batteries (twice),pressed home for 10 seconds, I have unplugged the firestick, I have turned off the TV, the internet and then turned back on. I see no other suggestions online or Youtube. Help.
The ap on my phone is not helpful – it doesn’t start a program, doesn’t chose media. Help with my remote please
Hi Donna, what exactly is the issue you are experiencing with your remote? Is it not working at all? Please share more details so that I may help.
I removed the batteries and then replaced them. I held the home button down for 10 seconds and it worked. I restarted as well but not sure if it was necessary. Thank you!
I think my fire stick is bad and need to send back to Amazon, I have a lot of apps on what can I do before send it back.
Hi Phillip, before sending the FireStick back, it would be a good idea to reset it to factory settings. From the FireStick home screen go to Settings > Devices > Reset to Factory Defaults