This guide will show you how to set up Amazon FireStick for the first time. The steps work on all Fire TV devices including FireStick 2nd/3rd Gen, Fire TV Stick Lite, FireStick 4K (Max), and Fire TV Cube.
TV viewing is rapidly changing around the world with the popularity of video streaming services like Hulu, Netflix, Hotstar, and Amazon Prime. Direct-to-home (DTH) might very soon become a thing of the past, and it will be for the better. Video streaming services not only offer much more and better content but also give viewers a true choice. They can choose whatever they wish from millions of TV shows, movies, documentaries, and more. A recent entry in the video streaming market is the Amazon Fire TV Stick.
FireStick is an exclusive Amazon offering and offers a multitude of services like Amazon Prime Video, Hotstar, Netflix, Gaana, and many others. But this isn’t the only highlight of the Fire Stick. You guessed it right: The Fire Stick remote comes with Alexa support. So you can just sit back on your couch now and control everything through your voice. Pretty amazing, right?
If you’re going to purchase the Amazon Fire TV Stick or have already purchased it and are worrying about how to set it up, then sit back and relax. We’re here to help you set up your Amazon Fire TV Stick for the very first time on your TV. Just follow these steps closely and everything will be a cakewalk.
But before I start with this tutorial, let me tell you a few of the prerequisites. These are the things that you will need in order to set up and run your Amazon Fire TV Stick. Please note that these things (obviously) won’t be included in your Fire Stick box! These are:
- A Compatible TV: This is the foremost requirement. You’ll need at least an HDTV (720p or better) with an HDMI port to use the Fire Stick.
- Internet Connection: The Fire Stick doesn’t have internet connectivity of its own. You will need to connect your Fire Stick to an active and strong Wi-Fi connection so that it can stream high-definition videos properly.
- Amazon Account: Last but not least, you need to register your Amazon Fire Stick to your Amazon account. If you order the Fire Stick from your Amazon account, it’ll come already registered with that account. You can change it anytime you wish. I’ll show you how to register your account on your Fire Stick in this guide.
Attention, FireStick Users!
Governments and ISPs constantly monitor your online activity, and accessing copyrighted content on your Fire TV Stick could lead to serious trouble. Currently, your IP is visible to everyone. I strongly recommend getting the best FireStick VPN to mask your IP address and securely stream your favorites.
I personally use ExpressVPN, the fastest and most secure VPN available. Not only is it easy to install on any device, it comes with a risk-free 30-day money-back guarantee. Plus, if you're not 100% satisfied, you can always get a refund. ExpressVPN is currently also offering a whopping 3 extra months free on their annual plan!
Read: How to Install and Use Best VPN for FireStick
Amazon Fire Stick Setup Instructions
Now that you’re all prepared, let’s start. Here’s how to set up your Amazon Fire TV Stick for the first time. I have divided the setup process into several relevant parts to make things easier.
Part 1: Getting Started
1. Get your Fire TV Stick Device. You’ll find a micro-USB port and an HDMI connector on it. Plug the USB power cord into the micro-USB port of your Fire Stick, and plug the other end of the power cord into the power adapter brick.
2. Now connect the power adapter to a power outlet. (Note: It is recommended to use the power adapter in a wall outlet and not the powered USB ports offered by some TVs.)
3. Now plug the Fire Stick into any HDMI port on your TV. Please remember the HDMI port number, as you’ll need to go to the corresponding HDMI input on your TV.
4. Turn on your TV and change the input to the corresponding HDMI channel. You’ll see a loading screen with the Fire TV Stick logo. It might take some time to load for the first time, so don’t worry.
5. Now it’s time to set up your Fire Stick remote. First, insert the two AAA batteries included in the box.
Now the remote should automatically pair up with the Fire Stick. However, if it doesn’t pair automatically, just press and hold the home button on your remote for 10 seconds. This will set your Fire Stick to Discovery Mode, and the pairing will be done.
Once the remote is paired with your FireStick, press the play/pause button on the remote to start the set-up process
6. Your FireStick will now ask you to choose your preferred language. Highlight your desired language using the navigational button on the remote. Then, to choose the language, press the select/OK button on the remote (the circular button in the center of the navigational buttons).
Part 2: Connect Amazon Fire Stick to WiFi
Your FireStick will now scan for the available Wi-Fi networks within range. When you see the list of the Wi-Fi networks, choose your network and enter your SSID (the name of the network) and password (if required) to connect.
Part 3: Register Fire TV/Stick with an Amazon Account
Now it’s time to register your device to your Amazon account. Your Amazon Fire TV Stick will be pre-registered if you ordered it using your Amazon account. However, if that’s not the case or if you wish to register through a different Amazon account, you can just follow the on-screen instructions to register or de-register your Fire TV. (You can learn more about it here.)
If your FireStick isn’t preregistered, you should see the following screen. If you have an Amazon account, go ahead and select I already have an Amazon account. If not, create an Amazon account first by clicking I am new to Amazon.
After logging in or creating your account, your FireStick will register to that account. Wait for a few seconds.
Part 4: Wrapping Up the Setup Process
1. When the registration is finished, your FireStick will ask if you wish to save your Wi-Fi password to your Amazon account.
If you use multiple Amazon devices registered to the same Amazon account as your FireStick, it would be a good idea to choose Yes to allow those devices to quickly connect to your Wi-Fi network. If you don’t have any other Amazon devices and don’t intend to buy any in the future, you might as well select No.
Note: If you have reset your FireStick and you’re setting it up again, or if you have already used the Amazon account with another FireStick, you may see the following prompt asking if you wish to restore your device. If you want to reinstall your apps, click the Restore button.
If you are a new FireStick customer (meaning you have never used your Amazon account on any Fire TV device yet), you will not see this prompt.
2. If you wish to enable parental controls on your FireStick, click Enable Parental Controls on the next screen. If you do so, you will be asked to set up a PIN on the subsequent window. You will need to enter the PIN for most activities on FireStick.
If you don’t need parental controls, simply click No Parental Controls to proceed.
3. You may now click Get Started and choose the apps and streaming services you wish to install before going any further with your FireStick. If you want to install them yourself later, click No Thanks.
If you have a FireStick 2nd Gen with no TV control buttons (volume and power buttons) on the remote, the steps above are all you need to do to set up your device.
If you have a newer FireStick with TV control buttons, continue with Part 5 below.
Part 5: Pair FireStick Remote with TV
The following steps are only for remotes with TV controls. If you don’t have a remote with volume buttons, you can skip this part and move to the next section.
1. When you see this window, click Next.
2. Press the volume up and volume down buttons on your remote.
Note: Make sure the remote is pointing at the TV. The volume buttons use the infrared profile for your TV. Therefore, your remote needs to be in the line of sight of your TV for the TV control functions to work.
3. Click Yes if you heard the sound volume change. If not, click No to repeat the process.
4. When the Fire TV remote has successfully synced, you will see the following message on the screen.
5. If you haven’t subscribed to Amazon Prime, you will see this prompt. Click Start your 30 day free trial to sign up for a Prime trial. Or, click Not now to skip.
6. Next, this window appears. If you wish to install streaming apps like Netflix, Hulu, and Peacock, click Get Started. If you want to install them later, click No Thanks.
7. And, finally, you will see the following window. Click Got It to finish the setup process.
You have successfully set up your FireStick device!
How to Start Using Your Fire Stick
Now that your FireStick is all set up, you may want to get started right away. Here are some exciting things you should know that are sure to offer a much better FireStick experience.
Jailbreak Your FireStick
The FireStick is an awesome media streaming device. It lets you watch your favorite episodes, movies, and even live TV through apps like Netflix, Hulu, Amazon Prime, and many more. But, there is a serious limitation. These services cost you money, the kind that could easily dent your budget. Furthermore, you can’t get everything you want to watch from one service. You must have multiple subscriptions, and that costs even more.
But, you can easily jailbreak FireStick and never have to worry about paying a penny to watch movies, shows, live TV, and just about anything you want. Jailbreaking is a simple, quick, safe, and legal process. It actually installs Kodi on your Fire TV Stick and then streams content using Kodi Addons and Kodi builds. In short, it gives you access to a bottomless pool of free content.
Install FireStick Apps
No media device is any good without its apps, and FireStick supports dozens of them. There are plenty of apps, both free and paid, that you can install on your FireStick and enjoy endless hours of streaming. The Amazon App Store is a huge repository of cool apps like Netflix and Hulu, and Amazon Prime is built into your device. But, if that’s not enough, you could get loads of amazing third-party apps that let you watch movies and shows for free.
FireStick runs on a modified Android operating system, but at its core, it is much like any other Android device. That’s why plenty of third-party Android apps work flawlessly on your FireStick. A lot of them are remote-friendly, and the ones that are not can always be used with Mouse Toggle on FireStick. Take a look at our best FireStick apps and get started.
Stay Protected with a VPN
I believe I can never say enough about how important it is to exercise caution and take the proper measures to ensure your safety online. The internet exposes you to the prying eyes of your ISP, third parties like hackers, and even your own government. All your online activities can be traced back to you easily. And, when you stream free movies and shows through third-party apps, there is a chance you might land in trouble.
I am not condoning copyright violations. But, I rigidly uphold the concept of rights to our privacy, and it must never be compromised. Therefore, I recommend using a VPN with FireStick.
A VPN redirects your online activities through an encrypted server and makes sure your presence on the internet remains private and anonymous. I recommend ExpressVPN, as it is the fastest and most reliable VPN service for Fire TV Stick.
Here are the steps to get started:
Step 1: Subscribe to ExpressVPN HERE. It comes with a 30-day money-back guarantee. Meaning, you can use it free for the first 30-days and if you are not satisfied with the performance (which is highly unlikely), you can ask for a full refund.
Step 2: Power ON your Fire TV Stick and go to Find followed by Search option.
Step 3: Now type “Expressvpn” (without quotes) in the search bar and select ExpressVPN when it shows up in the search results.
Step 4: Click Download to install the ExpressVPN app on Fire TV / Stick.
Step 5: Open the app and enter the login credentials that you created while buying the ExpressVPN subscription. Click Sign in.
Step 6: Click the Power icon to connect to a VPN server. That’s all. Your connection is now secure with the fastest and best VPN for FireStick.
You can also read more detailed info on using ExpressVPN with Fire TV / Stick.
Conclusion
That’s it. You have successfully set up your Amazon Fire TV Stick for the first time. You can now enjoy the vast ocean of multimedia content with the help of different apps or the jailbreaking process as I suggested above. I hope this helped. Still, should you encounter any Amazon Fire Stick setup problems, feel free to let me know through the comments section below. Before you leave, don’t forget to check the best settings for FireStick that I believe every user should apply right now.
Related Guides:
- FireStick not Working – Problems & Solutions
- How to Fix FireStick Remote Issues
- Where Do I Enter Amazon Fire Stick Activation Code?
Disclosure - FireStickTricks.com is reader-supported blog. When you buy a product through links on our site, we may earn commission. Learn More
Need HELP with setting up fire stick with tv
Hi Patti, this guide helps you set up your FireStick on your TV. If you need any additional assistance, please leave a comment with specific questions and I would be happy to help you.
I cannot get youtube or Netflix to work, they say app not installed. In fact there are numerous apps that are doing this on a relatively new fire stick device. Help!
Hi Allison, try unplugging the Firestick from its power source and waiting about 20 seconds, then plug it back in. Let me know if this helps!
My screen says, “optimising system storage and applications”… Says this will take appx 10 min. Once it finally completes, it cycles through, and then starts the whole process over again.
Hi Reggie, that’s strange. Are you setting up a new FireStick or an old FireStick after the factory reset?
Hi there Patrick, I have my Firestick connected to my LG HU80KSW and it works just fine except…. it’s that old AV SYNC issue.
The projector on screen setting for av sync doesn’t seem to do anything and the LG iPhone App for the soundbar settings only allows adjustment from 0ms up to 300ms and my problem is I need it to go down below 0 to slow sound down so that the video content catches up.
Any ideas how to do it?
Jeff Erton
Hi Jeff, honestly, I am not quite sure how to fix that. You may need to contact LG customer support.
Hi Max I can’t download YouTube
Hi Elvir, are you getting any specific error message?
What does 83 mean and how do I correct it. I ca not get into disney pluse because there is an error. Will not take my email address or password
Hi Shirl, Error 83 usually appears due to the server issue at Disney+’s end. It will go away if you wait it out for a little while. Let me know if the problem persists.
Hey Max,
My power button doesn’t work? 🤦🏽🤦🏽🤦🏽
Hi LaTresa, does the volume button work?
My tv is LG led tv im not getting to HDMI port
Hi Vinay, I am not sure I understand your concern. Are you saying you are not able to locate the HDMI port in your TV?
Did you try to reset it
I am trying to set to HDMI 1 so that both TV’s work. It is now on HDMI on one but not the other tv because it only has HDMI 1&2. Please help me!!!!!!🙏
Hi June, I am not sure if I understand your issue. Could you please elaborate?
Hi Patrick,
I have a Sony BX400 10 yrs old TV. Tried all kind of resolutions. But still see a no signal message and at the top left corner-Player1 Fire TV stick message. My TV has 2 Hdmi ports and is HDcP complaint, not sure where the issue is.
Please help.
Hi Aditi, do you mean you do not get the FireStick display when you plug it in the HDMI port?
After I plug everything in and select the hdmi port I keep getting no single on the screen
Hi Doreen, please check the power adapter if it is working. You may connect the USB cable to any other device to see if it responds, such as a phone.
My Samsung Smart TV lists the Firestick with my WiFi networks, but when I highlight it, it wants my WPA2 password. I enter my WiFi password and it won’t accept it. It gives me option to Try Again or cancel. I’m SURE I have the right password. Who can help, Amazon, Samsung, or my cable provider (Spectrum)?
Hi Christine, I am not sure exactly at what point it asks for your Wi-Fi password? Are you saying you have plugged the FireStick into one of the HDMI ports of your Samsung TV and when you switch to that HDMI port, FireStick prompts for the password?
Mine is stuck on Part 13, it just plays the music and never fully connects, help!
Hi, unplug your FireStick and plug it back in. Start the setup process over.
Hi, I was trying to download youtube and it doesn’t let me.
Hi Eva, are you getting any specific error message?
I factory reset my firestick since it’s been acting funny lately. It took me through the language set up but has been configuring for over an hour now…please help
Hi Shay, unplug the device and plug it back in. Start the setup process over. Also, make sure that you are using the original FireStick power adapter.
My firestick is configuring how long do it takes to upload
Hi Clark, were you able to set it up? It usually takes 9-10 minutes.
I want to update my above comment (question): As a last ditch effort I replaced what I thought was the least likely cause of my difficulty and, recalling the earlier suggestion to use the provided components that came with the fire-stick. The culprit was a light duty USB connector. When I replaced that, viola,success immediately. It allowed the fire-stick to be recognized but not do anything else; the other apps must require a bit more juice. So I suggest a bit more emphasis be placed on using the proper supporting items that come with the Fire-stick. FYI, interesting that Amazon left both of these items out when they sent me replacements. So two things I’ve learned; pay attention to the small stuff and then be persistent. Thanks for listening.
my firestick stopped working and every trick to get it going again has failed. Amazon has provided a replacement under the warranty but the same problem exists. It tries to open and either immediatly goes to no signal or does so after a delay while the screen is showing the LOGO in Red. Then it proceeds to keep trying but never starts. I ‘thought maybe the TV needed a reboot so pulled the power, waited a bit before powering on but had the same result. I’m out of gas (ideas), Help please,
Hi, Firestick is all set up and works fine on my TV at home. Can I also take it to a friend’s house and use it there or are there complications with Amazon accounts etc?
Hi Glenn, yes, you can use your FireStick on any TV you like. You are signed in to your Amazon account on the device and has nothing to do with the TV on which you use it.
why does my credit card expiration month keep getting kicked our it wont except the month that’s on the card
Hi James, I would recommend creating the Amazon account in a web browser on a computer or mobile. Use the new Amazon ID to sign in to your FireStick during the setup.
I can’t set this Firestick up on smart TV. Got it plugged in, don’t know how to open the hdmi source.. No good with technology, and not allowed to let inside house cos I’m isolated for 12 weeks 😔
Hi Anne, you will find the button to select the HDMI source on your TV remote.
I am not able to install YouTube. I am from India
Hi, are you getting any error message?
I couldn’t install youtube. Why ?
It shows unavailable.
Hi Mohamed, I am not sure why. Where are you located?
We have been trying to set up our fire stick, but still stuck on the initial setup.(the part that says press the home button; searching for your remote) We press the home button for 10 seconds multiple times and have unplugged it multiple times and even changed out the batteries multiple times. Please Help!
Hi David, it could be a problem with the remote or the device itself. Unfortunately, it cannot be diagnosed remotely. Please contact Amazon Support.
After selecting and inputting my Amazon log in details it has given me a verification code and I don’t know where to put that code in my amazon account
Thank you! I was on a dozen different websites and help videos and NONE of them except this one (including the enclosed directions from Amazon) explained about selecting the HDMI port. I am so very appreciative!!!
Hello, I have everything set and it is up and running, why can I not change the inputs I have a antenna and I would like to switch from TV/antenna to HDMI 1
Thanks,
Monte
Hi Monte, you can switch inputs with your TV remote. The FireStick remote doesn’t do that.
I seem to be able to down load a movie on KODI but can’t get it to play!
Hi Jerry, which addon are you using? Also, downloading movies on FireStick isn’t the best way to go. This device has limited storage, which gets filled up pretty fast.
I’ve completed the set up but there isn’t sound. I changed the FS audio setting to stereo and still no sound.
Hi Nancy, in that case, you may need to contact Amazon Support
I have a 32” Sceptre tv in my bedroom and get Netflix, Prime etc. because I have cable tv or a smart tv in the living room. I really don’t know specifics because I’m a 77 year old grandma with not much of the latest tech knowledge. Recently, Netflix was dried from the apps I can use on my Sceptre because of some licensing issue? So for Christmas my daughter bought me an Amazon fire tv stick. I’m trying to install it but the hdmi port is not compatible either the fire stick , either with or without the extender. The tv ports are larger (taller) than the fire stick plugs. What can I do?
Hi Darlene, there must be an HDMI port in the back or on one of the sides. Spectre TV has the HDMI ports and all of them are standard-sized.
Max my modem is about 30 ft from the TV in another room.
Hi Linda, does your mobile phone catch the Wi-Fi signal in the room where you have your TV? You may need to buy a Wi-Fi range extender.
I have gotten to the point where it asks you to select a language. I have selected English and then it is scanning for a network. It has been scanning for 20 minutes! What is the problem?
Hi Linda, it shouldn’t take this long unless there is no Wi-Fi network within range? How far is your modem from FireStick?
I set up the Firestick and it works fine except for the sound. Sound from whatever channel is on the tv comes out, but no sound from the channel/app on Firestick. I have two HDMI ports on my receiver. One is used by the DVD player, the other by the One box for the Samsung tv. The One box has 4HDMI ports. That is where I connected the Firestick. I chose the input as the Firestick. Other things hooked up to the One box work fine. Firestick??
Hi Jerry, go to FireStick Settings > Display & Sounds > Audio > Surround Sound and choose Stereo. Let me know if it works.
Volume is not working through fire TV remote, however it is working through tv remote. Pls advise how I can configure fire remote for volume change
Hi Chinky, you should be able to do it during the setup. Apparently, it is not working for you. If you haven’t set up the FireStick yet, unplug the device from the power source and plug it back in to repeat the process. If it is already set up, go to Settings > Equipment control > Manage Equipment > TV > Change TV. Find your TV and try to set up the volume controls again.
Hi,
We had successfully connected WiFi and language settings also configured but we are failing at step 15 for Hitachi tv- where we need to select yes or no to say that volume works from fire TV remote. We are not able to hear any volume changes through fire tv remote but when we selected No it’s not working
Hi Vamshee, I am not quite sure what’s causing the problem. Remove the batteries from the remote and insert them again. Unplug your FireStick from the power source and plug it back in. Repeat the setup process. It might help.
My fire TV stick with t register to my account
Hi Reymond, unplug your FireStick and plug it back in and follow the setup process again. If you do not have an Amazon account, I recommend you create one on a computer or mobile and not during the FireStick setup.
Took me forever
OMG! Took me a half hour?
It has been saying “scanning for network” for a hour now. What i am supposed to do?
Hi Esther, did you check your Wi-Fi network? Is it working?
My new fire stick remote is not paring. I have tried all the instruction as per manual.Please help me to resolve this issue
Hi Vishal, try the steps given in this tutorial – https://www.firesticktricks.com/firestick-remote-not-working.html
If none works, then probably your remote or Firestick is faulty and you might want to reach the Amazon support for the replacement.
I can’t figure out how to open the remote battery cover. LOL
Hi Misty, actually you are not the only one, many users face this issue initially. Use a little force to slide the back cover and it should open the batteries compartment
Have loaded up firestick and downloaded apps. But when I go to watch programmes it says watch on 30 day free trial ? 8 dont want to sign up to Amazon prime, just want the free channels.
Hi Shirley, there are some ad-supported, free channels:
Tubi TV: https://www.firesticktricks.com/tubi-tv.html
Fawesome TV: https://www.firesticktricks.com/fawesome-tv-firestick.html
You may also want to try some of the third-party apps. Here is our list: https://www.firesticktricks.com/amazon-fire-stick-apps.html
My new Fire Stick is also stuck during setup – It is still “Scanning for networks” even though the router is only 10 feet away and all the otters devices in my house see it fine. We are running through the router in a Apple Time Capsule.
Hi Phil, I have heard of some connectivity issues between Fire Stick and Apple Time Capsule/Apple Airport. However, I am not sure what exactly is causing the problem. You may need to contact Apple Support.
Hi, I brought one of these yesterday for my tv in the bedroom, I have lost the remote for the tv can this fire tv stick turn my tv on?
Hi Kimberly, it can only if you have synced the IR profile of the remote with your TV. If your Fire TV remote isn’t turning the TV on, it means the IR profiles haven’t synced.
I bought a new TV how do I program my remote to it the fire stick work great but need to program the remote for new tv
Hi Becky, go to FireStick Settings > Equipment Control > Manage Equipment > TV > Change TV
My recently bought fire stick has stopped working today. It was working fine yesterday. The tv says no signal and the remote is doing nothing.
Hi Jeremy, unfortunately, we cannot determine the exact nature of the problem remotely. It could be the problem with the USB cable or the FireStick itself. You may need to contact Amazon Support.
Great, good to know.
We have been trying to program our fire stick. The screen comes up but we can’t get it to move either up or down or side to side. I can’t figure what i need to do. Can somebody plz help me.
Hi Adela, did your remote pair? It must have asked you to press the Play/Pause button on the remote on the very first screen.
My Firestick has been optimizing system storage and applications for over an hour. It says insufficient ubs power detected and i’m using the ubs adapters that came with it. What do I do?
Hi Lily, it looks like your adapter is problematic. Unfortunately, there is nothing we can do about it from here. You may need to buy a new adapter. But, before you do that, make sure the USB cable is properly inserted in the adapter.
we installed firestick according to all instructions. once we get past the language and it starts looking for network we can’t go any further.any suggestion would be greatly appreciated
Hi Dave, what exactly do you see on your screen where FireStick gets stuck up during the setup?
We set up the FS and it asked about the volume and we heard it but now when we go to watch something the volume isn’t working. The volume goes up and down but nothing comes out.
Hi Karen, go to FireStick Settings > Display & Sounds > Audio and change the Surround Sound option to ‘Stereo’. I had the same issue once and this fixed it for me.
What about a fire stick that has has reset on its own and the remote is now lost. It’s asking me to push the home key on the remote – but no remote. The FireTVapp isn’t helpful because it’s not recognizing it yet.
Hi Gabby, in this case, buying a Fire TV Remote is the only solution.
How do I input the password for my wi-fi with the remote?
Hi John, you should see an onscreen keypad. You can use the navigation and select buttons to enter the Wi-Fi password.
Good grief, how long does this take? Updates, reboots, install, reboots, optimizing for ten minutes twice. More updates, more reboots. Finishing updates another 10 min. Good luck typing in a 20 character password with an onscreen keyboard. Now I understand why this pos was only $15. The first screen and the first paragraph on your site should inform the user they will need to set aside an hour.
Hi, it usually takes less than 10 minutes to set your FireStick up. I am not sure what really took your time. Is there any specific point during the setup where you got stuck?
Yes, typing long passwords and URLs with onscreen keypad is a bit tedious. You can download the Amazon Fire TV Remote App on iOS or Android mobiles. You can use the keypad on your mobile to type into FireStick with this app.
I purchased firestick through Amazon and have an Amazon account, but it keeps asking me to enter my log-in and password. The instructions tell me that if I have an account and purchased firestick through Amazon, that it would come already registered. What am I doing wrong?
Hi Keith, I have noticed that FireStick isn’t coming preconfigured with the Amazon account. Just follow the onscreen instructions and register with your existing Amazon account.
Its asking me now for my credit card # to set up account
Hi Lori, it should not ask for a credit card. I have been using mine without one. In a computer or mobile browser, go to your Amazon account Payment settings and make sure 1-Click purchase is enabled.
Setting up for first time. “Scanning for networks” continues to search endlessly without finding any of my wifi networks. My Macbook and iPhone both readily locate networks from the same physical location where the TV and fire stick are located. Any suggestions? Thanks.
Hi Neil, unplug your device, wait for about two minutes and try again. Also, use the HDMI extender that came out of the box to connect your FireStick to the TV. The HDMI extender will make sure that your FireStick is in the open and your TV doesn’t blick the Wi-Fi signal to it.
Also, make sure you use the original power adapter. If nothing works, please call Amazon Customer Service.
I can’t download any app (including free one Netflix…), I have got a message “Sorry, we are unable to complete this purchase. Your account has not been charged”…..Any help pls
Hi Zoran, looks like 1-Click Purchase is disabled in your Amazon payment settings. It must be enabled even for free apps.
Also, the default country for 1-Click should be the same as your billing address.
I can get past the network password and it connects to wifi but comes back with can not connect to amazon.com. It is registered to my amazon account, but I know that I have changed my amazon password since I bought it back in May. It has never worked right and have done everything I have seen online about resetting the router and modem. will deregistering it from my account help or cause more problems?
Hi Victoria, deregistering may actually help. Deregister your current Amazon account and sign in with the same account with the new password.
I haven’t used my firestick in a long time and I’m trying to figure out the pin because I forgot it and I went to my account but I can’t figure out if my device is registered or not and I tried to change the pin in the Prime video but it’s still not working on my firestick what do I do thanks
Hi Peggy, which PIN are you talking about? Are you referring to your Amazon account password? You can reset it from the Amazon.com website
Interesting that you didn’t cover IR Profile Codes and where to find them 😡
Trying to setup amazon acct on my firestick. Its keeps saying enter the characters as they are given in the challenge. I dont underdstand. All my info is correct.
Hi Felicia, I guess you are trying to sign up for a new Amazon account during the setup. I recommend creating the new account on a mobile or computer. Use the account to sign into your FireStick.
Hi…
I tried to install my Fire Stick, but nothing on my tv screen..
Appreciate yr help.
tq
Hi, please make sure you select the HDMI port with your TV remote in which you have plugged in your FireStick. Also, check if your FireStick is properly connected to the power source.
I have the same issue, its all hooked up right I’ve triple checked.
Hi Amy, please contact Amazon Support
I have completed the registration but it is now asking me to complete further by visit your country specific site or amazon.com/code and enters code which is showing on my tv, but I can’t find where to enter the code?
Hi Simon, it would be a good idea to first create an Amazon account on your computer or mobile. You can use that account to sign in to your FireStick. It won’t prompt you for any code.
How do I enter my wifi password ?? it is a long string of alphanumeric and there is no keyboard ??
Hi Robert, the onscreen keypad appears during the setup when you need to enter any text or numbers. Just follow the onscreen instructions. I am not sure why it doesn’t appear for you. Try doing it again.
Plugged Fredrick into my Philips tv went to right HDMI port and it states format not supported
Hi Vicki, power off and power on your FireStick once. This should not happen. However, I can’t troubleshoot this remotely. You may need to contact Amazon support
How do I find my Fire Stick account number ?
Hi James, I am not sure if there is a FireStick account number. There is a Serial Number though. You will find many details regarding your FireStick by going to Settings > My Fire TV > About
I set up my new fire stick (was using an older model and got a new one in prime day) yesterday and it worked fine. Today was turned on my TV, switched to the correct HDMI port, and the screen is blank when I hit the home button on the fire stick. The stick works to turn tv off and on and to adjust volume. Am I hitting the wrong button on this new fire stick?
Hi Coleen, no I think you are doing the right thing. Unplug your FireStick and plug it in again. Usually, this fixes such issues. However, if it is still doesn’t work, contact Amazon Store. Your FireStick must still be under warranty.
Wont download keeps saying download failed. Ive done everything exactly as shown
Hi John, what exactly are you trying to download?
Stuck on ….choose language……/won’t scan!!! for service.
Hi Ann, unplug your FireStick and power it up again. This might take care of the problem. Also, make sure there is a WiFi connection within range.
Do I need kodi to use my firestick
Hi Cindy, no you don’t need Kodi but it is recommended. With one app (Kodi) you can watch movies, shows, live TV and more. Here is our guide on how to jailbreak FireStick with Kodi: https://www.firesticktricks.com/jailbreak-fire-stick.html
However, if you still don’t want it, there are plenty of other apps you can use. Here is our list: https://www.firesticktricks.com/amazon-fire-stick-apps.html
My fire stick is saying optiimizing stystem and applacation what is it doing
Hi, if your FireStick is still stuck on this screen, unplug your device and power it up again. If the problem persists, perform a factory reset. Go to Settings > My Fire TV > Reset to Factory Defaults
how do I find IR profile for my tv?
Hi June, go to Settings > Equipment Control > Manage Equipment
How to get to above path during setup?
Hi Christine, if you are using an IR remote or FireStick 4K which comes with an IR remote, you will see the online instructions to set it up with your TV’s IR profile.
You are right, it should be the part of this guide. We will update it soon.
I have finished my serap and eventually I got this message. (Enter the characters as they are given in the challenge) do not know where to get into and without it goes no further.
Hi, looks like you chose to create a new Amazon account while setting up your FireStick. The issue you are experiencing with the characters is a known one. You could use an existing Amazon account. If you don’t have one, create a new account on a computer or mobile and use it to sign in to your FireStick during the setup
After Connection to HDMI port ,not getting the fire stick screen.
Hi, did you select the HDMI input as the source on your TV using the TV remote?
Hi my brother in law wants to try my fire stick before he buys one will it work if he just plugged it in to his tv?
Hi Trev, yes it would work just fine
I just signed up with HuLu on my two Roku devices, but HuLu is not listed on my home page. How do I get it there?
Hi Elinor, this guide is about setting up FireStick and not Roku. Currently, we do not offer Roku support and guides.
I connected the firestick to my second HDMI port as in the instructions but when I turned my tv on to that port i am getting a no signal message.
Hi Latha, did you choose the corresponding HDMI source on your TV with your remote? Did you plug in your FireStick to the power source? If yes, and still there is no signal, please contact Amazon Support
Same as above I know fire stick works because I have connected to other tv. I took from that one to hook up on another Sony tv and it is not finding HDMI port I have tried everything. Why ok on one tv not another.
Hi Diane, unfortunately, I cannot check it remotely. You may need to contact Amazon Support
My screen is stuck on firetvstick and want proceed
Hi Kwan, unplug your FireTV from the power source and try again. If the problem persists, please contact Amazon Support
Can I use the remote with voice commands if I don’t have an Alexa device ?
Hi William, do you mean if you could pair any other remote with FireStick to interact with Alexa through voice? If that’s your question, unfortunately, you cannot. Alexa devices work only with the Alexa enabled remote controllers or devices
Great directions, thanks. However, I did encounter a couple of issues. I got to the step where you are to toggle the volume buttons and then it asks if you hear sound. I never did hear any sound. I tried around 10 times and nothing. Also, unplugged the stick several times and that didn’t help. Any suggestions?
Hi Lisa, which TV make and model you are using FireStick with? Did you turn up the volume on your TV or sound system?
I bought it in 2009; it’s a Sharp AQUOS LC-42D65UT. I don’t have a sound system with it. Just the volume on the t.v. Thanks.
Hi Lisa, did you set up your FireStick fine? Does it have sound? If there is sound now, you don’t have to worry if you didn’t hear any sound during the setup
Hello, I recently changed routers and ssid and password now my fire stick remote doesn’t work and the firestick is saying Network disconnected and it just sits on scanning. I have also tried manually entering the network info and nothing.
Hi Candice, I am not sure why this is happening. You may need to contact Amazon Support for this
Does the stick need line-of-site to the modem? Cable to hdmi port is short so stick is at rear of tv. TV shows message “weak connection “
Hi Bart, no, FireStick and modem don’t have to be in the line of sight. However, make sure there are as fewer obstructions between them as possible.
I have an older insignia tv and I’m not sure what I’ve done but I was able to turn channels with the tv remote control. The fire stick remote wouldn’t work now neither one is working. Would you please help me?
Hi Andrea, you may want to try some of the remotely related solutions in the following guide: https://www.firesticktricks.com/firestick-remote-not-working.html
If none of it works, you may need to contact Amazon Support
Firestick Alexa voice control stopped working after a year. Remote still works fine. Where do I start troubleshooting?
Hi Diann, looks like you will need to contact Amazon Support for this one
Once I set up my new firestick 4k on my downstairs TV at home can I take it out that TV and put it in another TV upstairs without setting up all over again
Hi Tommy, yes you can. You need to set up your FireStick only once. The setup data is saved on your FireStick. Therefore, you can plug it into any TV with HDMI port, provided there is internet connection
I have my RV at Lisbon Beach In Ogdensburg NY and they have WiFi There I live in Massena New York and am already hooked up to WiFi with Sid and password do I use Ogdensburg or Massena
Hi Merill, it wouldn’t matter. You could use either.
Can I connect my Firestick to my computer and output through my router wirelessly to my smart tv’s?
Hi, FireStick would only directly connect through the HDMI port of your TV. It won’t connect to the computer.
Help. Can not get free movies
Hi, try one of the apps from our list: https://www.firesticktricks.com/amazon-fire-stick-apps.html
Here are some more resources for you:
https://www.firestickhow.com/jailbreak-firestick.html
https://www.firesticktricks.com/best-kodi-addons.html
Attempting to set up Fire TV Stick 4K, going along great I get to the sound where you have to toggle up and down for sound check..no sound period..have disconnected and reconnected without any luck. I have an inexpensive 55″ RCA. Any advice?
Hi Mary, go to Settings > Equipment Control > Manage Equipment > TV > Change TV
Follow the onscreen instructions to set up the remote
keeps saying enter the chartacters in the challange dont see any
Hi Vinny, that’s a known issue. Looks like you are trying to create a new Amazon account during the FireStick setup. Either sign in to your FireStick with an existing account or first create the new account on a mobile or computer so that you can see the characters
Can I have a firestick on my fla. Tv and also one on my my tv? Can they work separately?
Hi, yes, you can have two FireStick devices working independently of each other
Hi my daughter gave me her Firestick, but lost the remote. My son has a Firestick. Is its possible to use his remote for both??
Hi, you can use the remote with both FireSticks but only one at a time. If the remote is paired with one device, it gets unpaired from the other.
You can install the Amazon Fire TV Remote App on your mobile. It is available on both Android and iOS
I want to set up my new Amazon fire stick
Recently purchased & set up a fire stick. Downloaded app, but it won’t install the app. Giving the message “parse error – there was a problem parsing the package”. What does that mean & how can I fix it?
HI Cindy, which app did you experience this issue with?
was setting up and then it wouldn’t go past saying enter special characters. im not sure where im supposed to be getting the special characters from.
Hi Monia, looks like you are signing up for a new Amazon account while setting up your FireStick. If you need a new account, I recommend signing up for it on a computer or mobile. I have noticed that these special characters sometimes do not get displayed on your FireStick screen.
Hi Gary
I am setting up. I get told to toggle volume and am asked if it affects the music. I never hear music so it doesn’t affect it. Any ideas pleaseeeeeeee
Hi, could you set FireStick up successfully? Is it playing audio after the setup?
Installing the FireStick I got stuck on press/start to begin and does not go forward
Hi Fernando, unplug your FireStick, replug it and try again
Bought second fire stick.
Roku TV
Want to mirror from tablet to tv.
We are camping…no internet
Hi Bill, mirroring is not possible until both the devices are connected to the same wireless network
My firestick has suddenly lost it’s network connection. We have other firesticks that are connected so it is not a network issue. I reset it back to factory settings, unplugged the firestick and the TV. Plugged everything back in and started from scratch but sill no luck finding a network. Any ideas?
Hi Laura, this used to happen with me too. But it started working fine when I changed the channel to 8 in modem settings. You need to type in the IP address of your modem in a web browser (computer or mobile) when connected to your wi-fi network to change the channel number. Usually, the IP address is 192.168.1.1, but it does vary across devices. Also, you will need the modem login and password. This also varies across devices. Please contact your ISP for more help.
I have had my firestick for a couple years and it usually works well, but today it is frozen on Amazon symbol? I have unplugged it and followed all Amazon tips.
Hi Sarah, can’t troubleshoot this remotely. You will need to get it checked physically.
Trying to hook up fire stick. We’ve plugged in everything. Tv screen just says no signal. It is on the right HDMI input
Hi Marla, this is nothing we could fix remotely, since you said you did everything correctly. You might want to get it checked under warranty.
We bought a fire stick and used it very successfully in Florida. We are now back in Canada, set up on tv and everything is messed up. Guide is showing a program but when click on a totally different show appears. Have unplugged and rebooted but can’t seem to correct problem.
Hi Brant, that’s because you may have a US billing address in your Amazon Account. Go to https://www.amazon.com/a/addresses and add an address in Canada.
Also, you may use your FireStick with a VPN if you wish to watch content from the US. Just select a US server to connect.
I have tried to download A&E and I get error messages that can not complete order because I do not have valid payment billing address in Amazon account please update address in web browser. Not only is address there but I just received order from Amazon with this firestick order, HELP ME!!!
Hi Cindy, you may need to change the 1-Click address as well. Here is the Amazon support page: https://www.amazon.com/gp/help/customer/display.html?nodeId=468628
Voice command doesn’t seem to work
Hi Tamie, does it not recognize your voice or does pressing the Alexa button on your remote not trigger the voice command service?
I’ve gotten to the end of the installation, and it keeps asking me to “enter the characters as they are given in the challenge” when I select the final set up. No clue what that means….
Hey Michelle, looks like you are trying to create a new Amazon account on your FireStick during the setup process. It doesn’t work sometimes. It is best to sign up for an account on a mobile or computer first. If you already have an Amazon account, there is no need to create a new one. You can use the existing one
Trying to register fire stick. After I fill out form of -new to Amazon- it saids “enter the characters as they are given in the challenge”.
Where is that info? Pls help.
Hi Sonia, please create a new Amazon account on a mobile or computer and use it to sign in to FireStick. Sign up option sometimes does not work on FireStick.
Does fire stick 4k. Can be compatible to the TV with built in Roku?
Hi, if your TV has a HDMI port for external devices, FireStick will work even if it has built-in Roku
I set the the new fire stick remote with volume control one one tv. I want to move the fire stick to another room. How do I get the remote to control the volume and power on/off feature on the new tv?
Hi Frank, you must unplug FireStick from the power source. Now plug it into the new TV and reboot it. Remote will assume controls of the new TV. Since you are moving it to a different room, it is safe to assume you will have to unplug FireStick anyway.
Love it
Can my son control his hue bulb with the 4k firestick we use Google through the house otherwise so if we have to add a echo to control his room through the 4k firestick we’re going to buy a Google mini. But was hoping that the Alexa with the 4k stick can do it. Live on disability so trying to not spend more.
Hi Steve, no FireStick remote can’t do that. You will need an Echo Dot device. You may buy Fire TV Cube, which bundles Fire Stick 4K and Echo Dot together.
Will Fire Stick permit me to load Safari?
Hi Mark, FireStick is an Android-based device. It won’t load Safari.
I have installed my Fire Stick, but the sound will not work on my sound board. Only works with the TV sound. Is there anything I can do to get the sound board connected to listen to Fire TV?
Hi, you can do that if your sound board has bluetooth. To pair it, go to Settings > Controllers & Bluetooth Devices > Other Bluetooth Devices
NO TED on firestick. Shame on you Amazon
Hi Kenneth, TED is available for Fire Stick. Take a look here – https://www.amazon.com/TED-Conferences-TV/dp/B00QJ8DQZ8
I installed kodi and the kodi add on app Maverick TV , Every thing looks the same as the screen on your tutorials, but i can’t get into any programming.
I highlighted maverick live tv, and navigated from there. Am I doing something wrong within the app? Are there other steps to actually
watch something? Thanks
Hi Jeff, Live TV section of Maverick TV addon seems to be working fine for me. Try it with VPN because many ISPs are blocking Kodi streams these days.
Also, don’t go to Maverick Live TV > Live TV category. It is not working. There are plenty of other categories that stream all the desired channels.
I do have vpn installed, will try another category thanks
Fire stick tv will not allow me access to Netflix
Hi David, are you getting any specific error message?
I am trying to set-up my remote. The Firetv screen comes up telling me to push the play/pause button. That will take me to the next screen. Nothing happens. So I pressed the home key for 10 seconds to pair the remote. After the white light on remote stops blinking I pressed the play/pause button again and nothing happens. What am I doing wrong?
Hi Dave, unplug your firestick and retry after about 10 minutes
During start of set up I’m told to give the HDMI port a name. How do I do that. I am choosing the correct HDMI port and entering a name but nothing happens after that.
Hi Gary, that must be your TV. FireStick doesn’t ask you to name the HDMI port
im truying to install for first time my amazon fire tv but after connect it to the wireless network there is a message that says Unable to update fire tv
Hi Alex, unplug the FireTV from the power source and try to set it up again. Let me know if that works.
I’m trying to use my firestick without it’s remote. Is it possible? I downloaded the fire tv app on my phone but I can’t get it to work.
Hi Josh, you could use the remote app only if you have already set up your FireStick with the physical remote.
If your device is already set up, you can use the Amazon Fire TV Remote App. Make sure your phone and FireStick are connected to the same network. Open the app on your mobile and select your FireStick.
my firestick did work, now it does not. is it broke and I need a new one!
Hey Gene, I am not sure if I understood your question
What exactly happened to your FireStick?
Im trting to set up my firestuck with an existing amazon account but it keeos saying that the email/password does not match my account. We tried another account and even created a new amazin account with a new email and password. Wut do it do
Hi Anna, you need to make sure you are entering the correct username and password. I don’t see any other reason why you couldn’t log in. If that is not the case, I suggest reaching out to Amazon support here – https://www.amazon.com/gp/help/customer/contact-us/
Hello
Are there any problems with operating the Amazon Firestick (4K) with the remote when the Firestick is actually plugged into a HDMI input in the back of the TV out of sight?
No Jim, no problem at all. Your FireStick doesn’t have to be in the line of sight of your remote to work.
Thanks…got mine hooked up and it seems to be working fine. The remote did receive an update last night. Do you offer any tips in dealing with the audio lag on the 4K Firestick?
Hi Jim, I would like you to be a little more elaborate about the audio lag issue. When exactly is it happening? Is it a problem with all the apps or any specific app?
Hi…it appears to be happening with several apps. I’ve also read where other users are experiencing the same. In my case, the audio may lag 2-3 secs behind the lip movment. Clearing the app cache helps some. I also read to turn off the Dolby setting in the Firestick settings.
Hi Jim, yes, turning Dolby to Stereo might help.
Error at end of setup: enter the characters as they are given in the challenge what is wrong?
Hey Pam, looks like you chose to create a new Amazon account directly from FireStick during the setup. If you already have an Amazon account, use that to sign in instead of creating a new one. If you want to sign in with a new account or you don’t have an Amazon account, it would be a good idea to create the account on a computer or mobile. It would be easier that way.
I’ve plugged my fire stick in to my hdmi and it just say no signal. I’ve made sure that my tv is on the same as I plugged into. What am I doing wrong.
Hi Patty, I am sure you must have already, but I still need to ask – did you connect FireStick to a power source?
You are probably not connecting it to the right HBMI theres 3 diffrent HBMI so you have to check on your tv which one iys connected to
I bought a firestick in December last year. My friend and I had a go at setting up and appeared to be doing quite well. Unfortunately I can’t access any of the programmes. The apps come up. The other programmes say `show is currently unavailable. We are currently unable to contact our servers. We remain stuck. Is there a phone number I can ring from UK to get some help.
Hi Shirley, what programmes are you talking about exactly? From where are you trying to access them? Could you please elaborate a bit?
Home, Films indeed all the programmes – I don’t have access to them i.e. they don’t open up. The only access is to Apps. Where from? Well when we plugged the Firestick into the television set this is what we got….only access to Apps.
Hi Shirley, thanks for getting back. It looks like you are trying to access services which require a subscription. Why don’t you try some of the apps we have listed here: https://www.firesticktricks.com/amazon-fire-stick-apps.html
Do you have give a credit card to install fire stick yes or no
Hi Derril, no you don’t need to provide your credit card to set up FireStick. You just need an Amazon account with your billing address updated.
Got a fire stick invested in vpn security for 12 months now i can not get the home page up it said security connected with problems what can i do
Hi Colin, open ExpressVPN and click hamburger menu in the top-left corner. From the dropdown open Settings. Now click VPN Protocol. It is set to ‘Automatic’ by default. Select UDP instead and see if it works for you. If it doesn’t, select TCP. Let me know how it goes.
Thanks for sharing this useful info and sparing time. I request you to kindly suggest how to pair the remote of firestick with unlisted TVs like BlackOx
Hi, FireStick remote can only be paired with Fire TV line of devices such as FireStick, Fire TV Stick 4K and Fire TV Cube
I´ve been using my firestick for anumber of years now but suddenly it appeared to have wiped all memory? Any suggestions
Hi Keith, if your FireStick has reset itself, there isn’t a great deal we can do about it. You must start over now. Here is our guide: https://www.firesticktricks.com/how-to-set-up-amazon-fire-tv-stick-for-first-time.html
Using fire stick for first time and no sound coming on
Hi Sandy, I am assuming you have already turned up the volume with your TV remote. Is there any specific app you are having trouble with or is it with all of them?
I lost my firestick remote and am using the fir stick app on my iPhone. I can access movies and the audio works but no video. Any suggestions on what’s wrong?
Hi Carolyn, video playback doesn’t have anything to do with the remote or the remote app. It’s likely the problem is with the streaming app you are using.
Format not supported!!!!!
Me too. Why haven’t they answered this tv has HDMI ports.
Hi Jean, try holding down the rewind/reverse button and the up button on the FireStick remote for a few seconds. This might work. You may need to attempt it several times for it to be successful.
I plug in the fire stick for the first time and it just gets stuck at “firetv”. I don’t see any loading dots or status at all. Have unplugged and plugged back in but it just keeps getting stuck at the very first screen.
Hi Michael, it is possible that the Stick you received is defective. You can get the replacement by contacting Amazon – https://www.amazon.com/contact-us
If it was some other issue and you were able to fix, please don’t forget to share with us so that it could help other fellow users.
My fire stick starts to load then it goes straight to connect network I have only WiFi from ATT
Hi Connie, have you already set up your FireStick? Have you provided your Wi-Fi credentials?
My fire stick has pauses during programs. Is there something that needs to be done
Hi Carole, pauses during video playback? Or, FireStick goes slow during navigation? At any rate, your FireStick storage might be running out of space. Please uninstall any apps and files you do not use any longer.
Alternatively, you may also reset your FireStick and start anew. Go to FireStick Settings > My Fire TV > Reset to Factory Defaults
Please note that resetting will remove all your apps, files and data. You will need to start over.
Hi. I have plugged the fire stick into the hdmi port and plugged the power adapter in. I get the first screen that says firetv and has the little loading dots at the bottom. I know you said it could take a little while to load for the first time but it has been over an hour and still has not changed. Any advice?
No Gina, it shouldn’t take an hour. It ony takes a few minutes. Unfortunately, it is not possible for me to identify the problem remotely. You should try unplugging the stick from HDMI as well as the power source and plug again after a few minutes. If it still doesn’t work, you may want to contact the seller.
Can’t get past this message on my screen.
Searching for your remote. Tap gone button to pair.
Have done this repeatedly.
Nothing is happening.
Hi, press the Home button for at least 10 seconds for the remote to pair. If it doesn’t work, unplug the device and plug it again after 5 minutes.
I am all set up but there is no option for Netflix?
Hi Dan, you can download Netflix from the Amazon Store. Just select the Search option on the FireStick home-screen and look up for Netflix.
with amazon fire stick will I be able to connect to face book
I went to install my firestick and went through each stage answering each question i came to nearly the end and it asked me to verify my details and in red it has enter characters to continue but what characters? Everything i done was correct until this happened and it would not let me verify my details to carry on
Hi Maxine, looks like you are creating a new Amazon account during the set up and the captcha isn’t getting loaded on the screen. I would recommend you to create the Amazon account on a computer or mobile and later log in with that account during FireStick setup.
Hi I have just bought a fire stick and set it up round my mums as I was exited !
Now I’ve got home and plugged it into my tv it won’t allow the volume to work my
TV but it did with my mums?
Is there any way I can re set up the remote to make it controls the volume. I’ve tried unpairing and re pairing. Many thanks x
Hi Sheldon, you don’t need to do anything special to make the volume keys on your FireStick remote to work. They function automatically as you pair the remote with the device. Try taking out the remote batteries and putting them back in after 5 minutes. Let me know if it works.
After doing all the steps my TV says Searching for Signals
WiFi is working
Stick is working as has been tested on other TVs
Changed the HDMI port also
But no success
What could be wrong
Hi, it looks like there is an issue with your TV set. Have you tried contacting the manufacturer’s customer support?
I had a RCA TV when I set up my fire stick. During setup it ask for the make of my tv. I had to change out my tv for another slightly old RCA TV, It kept my setup except for the following: everything is black and white, the power button and the volume buttons don’t respond. I’ve attempted to reset the tv and the remote without any luck. I was hoping to get the color back without doing a factory reset. Any suggestions?
Hi Ron, it doesn’t look like something I can help you out with remotely. You may need to reach out to your TV manufacturer’s customer support
I just setup my new 4K Firestick. When I scroll across the top of the homepage as soon as I get to apps the screen goes back to Home. I can only get to settings by holding the home button. Anyway to fix this?
Thanks
Hi Jane, I am not sure why this is happening. You may want to reset FireStick and set it up again from the scratch. To reset FireStick, go to Settings > My Fire TV
I can’t establish a signal when connecting my firestick to my LG tv. I have tried all the usual fixes…unplug and plug back in…restart etc. I have checked that my wifi is connected to the tv and it is but I am getting no signal from the hdmi2 port that my firestick is plugged into. I did have it connect briefly but then completely shut down and can no longer find a signal
Hi Laurie, I am assuming you have already selected the HDMI 2 input from your remote. Does your Firestick work plugged into HDMI 1? Can you connect any other device through HDMI 2?
It looks like a hardware issue. Unfortunately, I can’t troubleshoot it remotely. You may want to call the customer support of your TV Manufacturer.
I am trying to set up the Firestick with Alexa-it goes through the Optimizing screen (approx 10) minutes, then comes up with “Firestick” on the screen but will not respond to pressing the play button – it also does not show “Press play” on the screen like the above example. It then goes into “Optimizing screen” again and cycles back around. I’ve unplugged it from the wall, changed the batteries, pretty much everything I’ve read and I cannot get to the actual Setup screen to even choose the language
Anything else
Hi David, looks like you have done all the basic troubleshooting already. Maybe some issue with the device. I suggest you contact Amazon support here – https://www.amazon.com/gp/help/customer/display.html?nodeId=202106430
I am sure they can help you. Once you fix it, please let me know how did you do it so that other users can also be helped in case they face a similar problem.
with the firestick hooked up to the usb port it works fine when it is hooked up the way u suggest the tv says no signal any suggestion will b appreciated ty steve
Hi Steve, I am not sure how you connect FireStick through a USB port. It can only be plugged into your TV through an HDMI port.
Do you need a Fire Stick system for each tv even though they will have the same Amazon prime account. Two users in household with different viewing preferences
Hi, yes, you need two FireStick devices, one for each TV, even though you use it with the same Amazon Prime account.
Please also note that simultaneous streaming is not allowed with Amazon Prime. You can play Prime videos only on one device at any given time.
I keep getting the message Unable to update your fireTV stick it’s connected to WiFi can’t go any further. We tried unplugging it Etc please help.
Hi Laura, at what point during the setup are you getting this message?
My TV screen displays “Searching for your remote’ in at least a dozen different languages. I’ve followed all the instructions but can’t get the remote to connect. Can you help me??
Hi Barbara, hold down the Home button on your FireStick remote for at least 10 seconds to pair it with the device. You may have to try multiple times before it is paired.
My Exo. VPN shows conected, but when I open Netflix, Amazon Prime Movies, Direct TV Now, Youtube etc, and try to watch, I am being told that the video isn’t available due to geographical licensing restrictions. I am, when the VPN is not connected, able to watch Netflix. What have I done wrong? I am in Thailand.
Hi Dee, it looks like either Netflix has flagged the Exo VPN servers or you are playing the restricted content for the server location you have chosen. Close Netflix app, turn on VPN and open Netflix app again. This might work.
Also, you may want to try ExpressVPN. It is widely considered as the best Netflix VPN. It offers 49% discount and 3 months extra on its annual plan. It also has a 30-day, risk-free refund policy. Click here for details: https://www.firesticktricks.com/best-netflix-vpn.html
I installed my fire stick. Goes to Prime or Netflix I pick a movie. Then when I hit play my tv screen goes black. I have audio sound, but no picture. When I fast forward or go back to a certain place I see little pictures. But not the big picture??
Hi Pat, try rebooting your FireStick. Unplug it from the power source and then power it up again after some time. Let me know if this works. A reboot might help.
Thank you, I am still having trouble pairing the remote with her fire stick. Her fire stick is an older version then mine. Mine has the Alexa voice command. Are they not compatible?
Hi Monica, sadly, Alexa remotes are not compatible with the older, 1st generation FireStick and Fire TV devices. I should have mentioned that earlier.
I cant get my stick to turn on at all and i dont have the temote for the stick so im trying to use the app but it won’t turn on on my tv
Hi Kyle, unfortunately, you cannot use the FireStick remote app to set up or switch on your FireStick. Is your FireStick powering up?
I am trying to help my sister reset up her firestick after a move. However she has lost her original remote. Can I use mine from my fire stick to set it up for her?
Hi Monica, yes you can use your FireStick remote to reset and set up your sister’s FireStick. Just make sure your FireStick isn’t switched on if it is in proximity.
Hi Patrick, i purchased a firetv stick on amazon and have my friend programmed it. But i have to pay him $20/month. Was it easy to set up the firestick tv and not paying monthly?
Appreciate any response.
Thanks
Marvin
Hi Marvin, I don’t see any reason why you must pay any monthly fee to your friend. Here is our guide that will help you get started: https://www.firesticktricks.com/firestick.html
Cannot get the volume to work. Any suggestions?
Hi Lauren, make sure your FireStick is properly connected to your TV through the HDMI cable.
Unplug FireStick and plug it back in after about a minute.
You may also try to turn off Dolby Digital Plus by going to FireStick Settings >> Display & Sounds > Audio > Dolby Digital Output
Let me know if this works.
Having trouble accessing my prime video library that i have purchased. Any tips?
Hi August, you need to sign in to FireStick with the same Amazon account you purchased Prime Video library with. Also, you need to make sure your Amazon billing address is of the same country where you are using Prime Video. For instance, you must have a US address in your Amazon account if you are using Prime Video in the US.
How much is ExpressVPN monthly charge?
Hi Ed, ExpressVPN costs $12.95 per month. However, the special deal available at this time gets you ExpressVPN for just $6.67 with the yearly plan. The yearly plan also gives you 3 additional months free (that makes it 15 months of subscription at the price of 12 months); a saving of 49%.
Check the deal here: https://www.firesticktricks.com/recommends/expressvpn-firestick
My fire stick its telling me to disconnect the power cable for a few minutes then try plugging it in again I did but nothing happens so I’m stuck
Hi Shantel, you may want to connect to the Amazon Fire & Kindle support at: https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470
Hi. My power outlets are all being used. I’ve been researching various extension cords since I know all are not compatible with every device. Do you have any suggestions for an extension cord that I can plug the fire stick power cord into?
Hi, just about any regular extension cord will do.
Why amazon ask me for my credit card num to sign in for my firestick
Hi Aricel, it should not ask you for a credit card during setup. If you don’t have an Amazon account, I recommend creating one in a web browser on a computer or mobile. Once you create the account, sign in to FireStick with it. If you already have an account, use it to sign in to FireStick.
Will firestick connect with the mobile hotspot on my phone
Hi Michelle, yes, you can connect FireStick with mobile hotspot. Go to Settings > Network and choose your hotspot network.
Hi my echo 2nd gen will not pair with firestick 4k remote?
Hi Andrew, you can use the Amazon Alexa app on your iOS or Android to pair Echo with Fire TV Stick 4K. Download the app and sign in with the same Amazon account as Fire TV and Echo Dot (need to use same Amazon account for all). Also, make sure that your Echo Dot, Mobile and Fire TV Stick 4K are connected to the same Wi-Fi network. Now go to Settings > TV & Video. Click Fire TV next and click Link Your Alexa Device on the next screen. Select the Fire TV Stick device you wish to pair Echo dot with and click Continue. Next, select your Echo device and click Link Devices.
My fire stick was set up successfully yesterday but wants to charge me for Netflix? Is that right?
Hi Zoe, yes you need a paid subscription to watch videos on Netflix. If you are looking for free apps, check out this list – https://www.firesticktricks.com/amazon-fire-stick-apps.html
Dog ate remote, using remote on phone download, changed wifi, phone remote wont allow to set up now, is there anyway to do this w/o the original remote?
Hi Kay, you will need to have your phone and FireStick connected to the same Wi-Fi network. However, if you have reset FireStick and setting it up again, you would need the original remote to choose and connect to the Wi-Fi network.
You may buy a remote separately at Amazon (a costly affair indeed)
I can’t get any sound from my amazon fire stick
Hi Pat, I am assuming that you have already checked other sources for sound and they are working fine. It is only with FireStick you are experiencing this issue.
Unplug your FireStick and plug it back in and let it reboot. It might fix the issue. If it doesn’t, try inserting FireStick in another HDMI input. Let me know if this works.
Try type my password capital t will not except it get pass final stage can you help please
Hi Diane, are you experiencing problem with your Amazon account password? I recommend you to change your Amazon password from the Amazon sign-in section by clicking ‘Forgot your password?’ This might help.
Hello there I was looking for some help on my Firestick. I wanted to change the display of home home screen and how I could change the view of my icons. Instead of having Home, Your Videos, Movies, TV Shows, Apps, and Settings at the top of the screen Horizontal, I would like it on on left side of the screen vertical. I would also like that with the Movies/TV Shows I have purchased off of Amazon possibly in Alphabetical Order does anyone know if this is possible?
The Fire Stick is always on. It does go in to sleep mode, which will turn the screen black. Push a button on your remote to wake it up.
Stuck on optimizing system storage and optimization. Keeps cycling through this pricess
Hey John, are you using the original power adapter? If it is not, many people reported facing this issue due to using other adapters instead of the original.
If you already fixed the issue, let us know what exactly you did so that it could help other users.
My fire stick is stuck on registering your amazon fire tv screen what can I do
Hey Essence, did you restart it? Is it still not going through after the restart?
sorry for simple minded question,but what is a VPN?
Hi Jorge, please take a look at this guide – https://www.firesticktricks.com/install-best-vpn-firestick.html
How long before it loads and is ready to set up?
Hi Jarred, setting it up for the first time should not take more than 5-7 minutes.
Hi. How close to my computer must the stick be?
Hey John, how do you mean? You don’t need a computer to set up your FireStick. If you meant your Wi-Fi modem/router, it must be kept within 20-30 feet from the FireStick device. But, it also depends upon the kind of router you are using. If it’s an older router, you would want to keep it in closer proximity.
I cant seem to set my firestick up
Hey Claire, where are you getting stuck?
I have installed the firestick correctly on my Smart TV and it came up this morning, however this afternoon I turned it to hdm3 and I get a blank screen
Hi Cynthia, make sure that your FireStick is also connected to a power source. If you have already done that and it is still not powering up, you might want to get in touch with the vendor from whom you bought it.
why do i need an amazon account
Hi Joe, you need an Amazon account to sign in to FireStick, which is an Amazon product
I have direct TV and have it on the genie system with a recorder would the fire stick be only for that tv